🚀 Development Support Engineer - Entry-Level Opportunity
📍 Location: Chiswick Business Park, London
💼 Department: IT - Digital & Product Development
💰 Salary: £23,000
Are you passionate about technology, problem-solving, and looking to launch your career in software development? Join our innovative Digital & Product Development team, where you'll support bespoke systems that drive our business forward and have the chance to grow into a future developer role.
🔍 About the Role
As a Development Support Engineer, you'll play a key role in supporting our internal users across 60 offices, ensuring smooth operation of our custom-built business systems. You'll collaborate daily with experienced developers, product owners, and technical architects to investigate and resolve issues, manage support tickets, and continuously improve user experience.
💻 What You'll Do
-
Provide first-line technical support for over 1,000 users.
-
Troubleshoot and resolve issues in bespoke systems built with modern Microsoft technologies.
-
Identify and escalate urgent issues to management.
-
Log and manage bugs using Jira.
-
Fix data issues directly in our SQL Server database.
-
Gain exposure to a wide range of business-critical platforms (CRM, Mobile, HR, IT, Fleet, and more).
-
Communicate effectively with users via phone, video, chat, and email.
-
Work with a development team releasing new updates every two weeks.
-
Receive mentorship with potential progression into a developer role.
🧠 About You
You are a curious, tech-minded problem-solver who is eager to learn. You thrive in collaborative environments and are excited to work closely with software developers.
Essential Skills:
-
Solid problem-solving ability
-
Strong communication skills
-
Basic knowledge of SQL
-
Familiarity with Microsoft Office
Desirable:
