Account Manager
Enterprise Account Manager Role Overview:
In this role, you'll be the go-to guru for keeping our customers happy, making sure they're getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth.
Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow.
This company is an award-winning elite ServiceNow Partner that's rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co (all global law firms).
Customer Champion:
You'll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling.
You'll also be on the lookout for growth opportunities-whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive.
As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you'll craft creative, tailored solutions that wow our clients. Plus, you'll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more.
About You:
You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role.
// 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing).
// Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
// A track record of successfully managing and growing customer accounts.
// Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
// Ability to manage multiple client relationships simultaneously and prioritise tasks effectively.
// Strong negotiation and contract management experience.
// Customer-focused mindset with a passion for delivering an outstanding client experience.
As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you'll love:
// £70,000 base salar £125,000 OTE+
// Vitality health insurance, GP & Bupa dental care
// Life Insurance
// £250 work from home set-up allowance
// 4% employee pension
// 25 days holiday (more with tenure)
// Progressive parental leave policies
// Comprehensive training and development
// Onsite-Gym
Maternity and Parental Leave
We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.
