Service Desk Analyst
Location: London
Hybrid Working
Salary: £30,000 per annum
Annual Leave: 30 days + Bank Holidays
Working Hours: 35 hours per week
Pension Contribution: Up to 10%

No sponsorship available.

My client of 6+ years is hiring for a Service Desk Analyst to work across a large Infrastructure Environment.

Why Join?

• Learning & Development: My client offers funded certifications and clearly defined career pathways to help you progress.

• Proven Success: Having personally placed multiple candidates within this company, I can confidently say it's one of the best I have worked with, receiving consistently positive onboarding reviews.

• Reputable Brand: A highly regarded UK-based organisation known for excellence in its field.

Key Responsibilities:

• Provide 1st and 2nd line support to end users across the organisation.

• Troubleshoot hardware, software, and networking issues efficiently.

• Manage user administration within Active Directory.

• Offer remote support via tools such as VNC and RDP.

• Diagnose and resolve internet connectivity issues.

• Work within a LAN/WAN networking environment.

Essential Skills & Experience:

• Minimum 1+ years of experience in an IT support role.

• Strong knowledge of Windows OS (XP, Win 7, Win 10).

• Extensive experience with MS Office suite (2010 and above).

• Understanding of LAN/WAN networking essentials.

• Familiarity with remote support tools (VNC, RDP, etc.).

• Proven ability to troubleshoot internet connectivity issues.

No sponsorship available.

If this role aligns with your skills and aspirations, I'd love to discuss it further. Let's connect and explore how this opportunity could be the next great step in your career!