Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client's team as a Service IT Engineer!

You'll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets, act as an escalation point to other engineer and to be involved with the onboarding and management of client and customers. A great opportunity to join a fast-paced environment offering you plenty of progression, technical variety and personal support to take your career to that next level!

What You'll Do:
- Offer support to customers and clients on the phone
- Dealing with and logging Tickets
- Troubleshoot and resolve hardware and software issues.
- Help onboard new customers and clients
- Plenty of project work to get involved with
- Work with the other engineers to help solve customer issues as an escalation point

Key Skills & Experience:
- Experienced with Office 365 and Exchange
- Comfortable using Active Directory, Group Policy and Azure AD
- Knowledge of Windows 10 & 11 and Servers
- Strong communication and problem-solving skills.
- Networking experience - Switches, Routers, Servers, Firewalls etc
- Virtualisation experience with VMware/Hyper-V
- Experience with Back up Solutions
- Previous experience in an MSP environment (Desirable).

Location: Stoke-on-Trent
Work Pattern: 8:30am - 5:30pm Monday to Friday
Salary: £30k-£35k DOE

If you have the relevant skills above and want to join a growing and market leading MSP in the Stoke-on-Trent area that can offer you further career development opportunities, training and a competitive contract package, we want to hear from you!

This is an urgent role that needs filling asap so apply now!