Customer Success Manager - EMEA

Location: 100% Remote within the UK

Salary: Competitive

Benefits: Equity

I am working with a Pre-IPO High Growth CyberSecurity start up with a strong market positioning and an utterly unique product. They are looking for their first CSM in EMEA to manage their Strategic customers across the region.

There is a small and close knit post-sales team in Europe and across the UK already and due to the amount of customers they have in the region, they need more support. They have a very collaborative team and their team has a strong balance of people who are nice and people who are ambitious.

This is a role with great career progression and a good ability to wear a lot of hats and learn new things.

Responsibilitys:

• • Customer Success and Growth: Own and drive a Success Plan for each covered customer, containing appropriate plans to accelerate customers' adoption and value from the product and drive them to a place of successful and measurable outcomes, advocacy, retention and growth.
  • Ownership: Take ownership of your assigned Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
  • Adoption: Have a relentless focus on driving consumption and adoption of the products through clear expectation setting with customers, implementation of best practices and driving proactive and reactive tracking of data points
  • Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals.
  • Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions.
  • Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers.
  • Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions.
  • Product Knowledge: CSMs need to have a good understanding of the products and services in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.

What we are looking for:

• Start Up Experience
• Experience managing Strategic & Enterprise customers
• Experience managing customers across the whole EMEA region
• Experience working in a Cyber Security vendor
• A technical understanding enough to support customers and troubleshoot as needed

What's in it for you:

• A great opportunity to work in a high growth Cyber vendor
• Good career progression
• Working alongside Ambitious and Collaborative team
• Working with strong technologies
• An ability to wear a lot of hats and learn a lot
• A competitive salary and flexible remote working